Papaya Playa Project - Tulum

Km 4.5 Carretera Tulum Boca Paila, Tulum, Mexico, 77780show map
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Rooms and Guests
2Guests1room
Highlights
7
Very goodBased on  56 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Mexico

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Overview

The 3-star Papaya Playa Project Hotel is located near by the stunning beach. The hotel opened its doors in 1995 and was remodeled in 2011.

Due to the beachfront location of Papaya Playa Project Hotel, guests have direct access to Playa Paraiso, which is 6.5 km away. The property lies within 7 km from the city center.

Papaya Playa Project Hotel overlooks a national park and tropical plants and provides quick access to a sandy beach.

Rooms

The hotel offers 85 luxury rooms equipped with individual climate control, free wireless internet, a safe, a mini-refrigerator and a work desk and featuring a panoramic view over the sea. Guests will admire views across the Caribbean Sea and White Coast from the rooms. They are fitted with coffee/tea makers and a stove as well as shared bathrooms with a shower, complimentary toiletries and towels.

Eat & Drink

Restaurant Las Estrellas at Cabanas La Luna and BeTulum Restaurant and Lounge are situated in a natural area, about 50 meters away of the property.

Services

The designer hotel features airport transfer, medical service and laundry.

Relax

Guests will enjoy using a wellness area, a plunge pool and a treatment room after a busy day in Tulum. The on-site activities include windsurfing, snorkeling and diving.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2011.  Number of rooms:   85.

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Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

24-hour security

Food/ Drinks

Bar/ Lounge area

Restaurant

Coffee/Tea in lobby

Shuttle

Paid airport shuttle

Swimming pool
Spa and relaxation

Jacuzzi

Massage

Spa & wellness centre

Sports & Fitness

  • Wind surfing
  • Scuba diving
  • Snorkeling
  • Sailing
  • Volleyball
  • Fishing

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Bell staff/Porter

Dining

  • Restaurant
  • Bar/ Lounge area
  • Halal food
  • Coffee/Tea in lobby

Business

  • Fax/Photocopying

Children

  • Children's play area

Spa & Leisure

  • Swimming pool
  • Night club
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • Garden view
  • Ocean view
  • Beach view
  • Rainforest view

Room features

  • Air conditioning
  • In-room safe
  • Mini-bar
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities

Bathroom

  • Bathroom
  • Shower
  • Free toiletries

Media

  • In-room computer
  • HBO available
  • CD player
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Good to know
Check-infrom 3 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • City landmarks
Parque Nacional TulumParque Nacional Tulum400 ft
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ZiggysZiggys1.9 mi
Tulum Bus stationTulum Bus station2.4 mi
Ana y Jose Beach ClubAna y Jose Beach Club1.2 miCarretera Tulum - Boca Paila Km 6, Tulum
Mayan BeachMayan Beach2.1 mi TulumMexico
Iguana Bike Shop Iguana Bike Shop 2.2 miSatelite Sur por Andromeda Ote. 4
Safari Tulum Travel Services Safari Tulum Travel Services 2.3 miav tulum mza 1 lote 4 col. centro Col. Villas Tulum
Tulum Bazaar Tulum Bazaar 2.3 miAvenida Tulum
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Getting around
Airports
Playa Del Carmen (PCM)38.5 mi
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Reviews
6.8
Very goodBased on  56  reviews
  • 3.2
    Guest rating

    The beach where the hotel is located is great. Recommendation: pop in and relax with a few drinks on the beach for the day. Dont bother to stay at the hotel overnight!

    Booked for three nights, left after one sleepless night. "Hotel room" was just a filthy shack with a view. Before I get a response about the "ecological" nature of the place and about "turning off and going back to basics", I have spent many nights camping or staying in basic accommodation not costing $80 plus a night. But even though overpriced for what it is, there is no excuse for the disgusting state of the room - unclean pillows (we twice asked for replacements to no avail) and linen, stained towels, cockroaches, mosquito tent which didnt fit the bed (hence useless) which we still had to request, shower and toilet together, open bin for toilet waste..could go on and have pictures to prove the above..note their website says they turn off electricity at night, doesnt mention turning off the water as well, not great when having to use the bathroom at night..without overexaggeration, they tried to rip us off at the restaurant as well by charging $50 for the white house wine. When I challenged the price with the manager as on the menu the house wine was about $15, he put it down to "miscommunication" even though the bill clearly stated house wine in Spanish. All in all, when in Tulum do not stay here.

  • 7.4
    Very good

    Scenery and beach.

    No daily clean up. Broken running water. No credit card. If they call themselves eco, they should know much more about their own environment scientifically and socially.

  • 3.8
    Guest rating

    The setting is superb but it was not worth it the arrogance of the staff and their inability to supply what one has paid for was outrageous, nor were they courteous enough to properly compensate their own errors. This place has a long long way to go before its worth what you have to pay, the accommodation is for backpackers only but they are charging mid- range prices for no facilities, it could be so much nicer if they just spent some money on hte poor run down place.

    Arrogant, unhelpful management with a few hardworking and embarrassed staff who did their best in a sinking ship

  • 8.8
    Superb

    We stayed in a hut just up from the most amazing beach near the Tulum ruins. Great place to chill and get away from the main tourist trail.... Go there and completely relax!

    This is a back to basics hotel. So be ready!

  • 10.0
    Exceptional

    the sound of the waves and wind through my cabana walls as I was falling asleep.

  • 5.0
    Guest rating

    The staff was really really friendly, even if the service was really slow. Also, the location is gorgeous.

    You are definitely not paying for what you get. The cost is outrageous compared to the two-star hotel you get. If it wasn't in beautiful Tulum this hotel would definitely be a 2 star or less!

  • 7.8
    Fabulous

    Hi, we stayed for 16 days at Papaya Playa and we loved it .It is no Luxury hotel, just individuel and you should like that.You can relax and visit very interesting Maya places. The stuff was very friendly and the cabanas beautyful.Good luck it is no party place!!!

    Moskitos....

  • 6.2
    Good

    I liked the ambiance and environment.

    The privé is too extensive compare to thé confort.

  • 7.0
    Very good

    The bar area and reataurant are really cool and a great atmosphere, great as a couple not sure how it be if you were travelling alone. The bar was a little expensive. The staff were great, very friendly and helpful. I think we would go back as Tulum beach seems very expensive for other even 'partial sea view' cabins.

    Some of the garden rooms are very enclosed and have very little breeze and no fan of any sort. Some rooms are considerably better positioned than others.

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Highlights
7
Very goodBased on  56 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Mexico

Use Badge
Good to know
Check-infrom 3 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Getting around
Airports
Playa Del Carmen (PCM)38.5 mi
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Check rooms and rates
exclusive online offers!
Check-in
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Rooms and Guests
2Guests1room
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