Papaya Playa Project - Tulum

Km 4.5 Carretera Tulum Boca Paila, Tulum, Mexico, 77780show map
Check rooms and rates
Get Prices
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
Highlights
TripAdvisor Traveler Rating
read all 714 verified reviews
TripAdvisor Traveler Rating
61of 112 hotels in Tulum
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Mexico

Use Badge
Overview

Papaya Playa Project offers a comfortable accommodation in Tulum. This hotel is characterized by a Mayan style and tropical interiors.

The hotel is a 40-minute drive from Xel Ha and a few minutes' walk of Tulum Archeological Site. It is a short, 10 minutes' drive from Ziggys.

This hotel offers location close to the sandy beach with a bar, parasols and sun loungers.

Papaya Playa Project lies 65 km away from Playa Del Carmen airport.

Rooms

Papaya Playa Project hotel features 85 exquisite guestrooms fitted with a mini-bar, an own terrace and a mini-fridge. Guest rooms offer sea views. Spacious shared bathrooms come with a shower, a hairdryer and a spa bathtub.

Eat & Drink

It has an on-site 24-hour restaurant as well as a coffee bar. Serving an array of dishes, Restaurant Piedra Escondida and Puro Corazon are 150 meters away.

Services

Multilingual staff provides guests with airport shuttles, medical service and dry cleaning.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2011.  Number of rooms:   85.

+ More- Less
Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

24-hour security

Food/ Drinks

Bar/ Lounge area

Restaurant

Coffee/Tea in lobby

Shuttle

Paid airport shuttle

Swimming pool
Spa and relaxation

Jacuzzi

Massage

Spa & wellness centre

Sports & Fitness

  • Wind surfing
  • Scuba diving
  • Snorkeling
  • Sailing
  • Volleyball
  • Golf course
  • Fishing

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Bell staff/Porter

Dining

  • Restaurant
  • Bar/ Lounge area
  • Halal food
  • Coffee/Tea in lobby

Business

  • Fax/Photocopying

Children

  • Children's play area

Spa & Leisure

  • Swimming pool
  • Night club
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • Garden view
  • City view
  • Ocean view
  • Beach view
  • Rainforest view

Room features

  • Air conditioning
  • In-room safe
  • Sitting area
  • Balcony
  • Tea and coffee facilities

Bathroom

  • Bathroom
  • Shower
  • Free toiletries

Media

  • In-room computer
  • HBO available
  • CD player
+ More- Less
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less

Rooms and availability

+ More- Less
Location
  • Nearby
  • City landmarks
Parque Nacional TulumParque Nacional Tulum400 ft
+ More- Less
ZiggysZiggys1.9 mi
Tulum Bus stationTulum Bus station2.4 mi
+ More- Less
Getting around
Airports
Playa Del Carmen (PCM)38.5 mi
+ More- Less
Reviews
6.8
Very goodBased on  52  reviews
  • 9.2
    Superb

    I'll take the time to do a review, only because I almost didn't book it because of the published reviews and I think my experience was very different. The hotel exceeded my expectations by a lot, from the check in we were greeted with a few drinks and wipes to refresh us, the staff was always super friendly and accessible. The room was super clean and even when I booked the smallest one (jungle house) the size was perfect. I never saw cockroaches or bugs inside my room (it was something I read in many reviews) at most I saw a couple of ants and a small lizard but it makes all sense since you are staying in a room in the middle of the beach and jungle and just the style of the hotel is to respect nature. Even though my room had jungle view it was 3 steps from the beach and I could see it from my room. The excellent beach club, breakfast also was included, delicious food and super Saturday party. I booked a Swedish massage at the spa and it was amazing, I also highly recommend taking the ocean view yoga classes. The hotel is not a low cost hotel and the style is not luxury or all inclusive type, but taking everything into account for me if it was worth it and I had an incredible stay. I left very happy :)

    The room was a little dark for me, the rest is geat.

  • 3.2
    Guest rating

    The beach where the hotel is located is great. Recommendation: pop in and relax with a few drinks on the beach for the day. Dont bother to stay at the hotel overnight!

    Booked for three nights, left after one sleepless night. "Hotel room" was just a filthy shack with a view. Before I get a response about the "ecological" nature of the place and about "turning off and going back to basics", I have spent many nights camping or staying in basic accommodation not costing $80 plus a night. But even though overpriced for what it is, there is no excuse for the disgusting state of the room - unclean pillows (we twice asked for replacements to no avail) and linen, stained towels, cockroaches, mosquito tent which didnt fit the bed (hence useless) which we still had to request, shower and toilet together, open bin for toilet waste..could go on and have pictures to prove the above..note their website says they turn off electricity at night, doesnt mention turning off the water as well, not great when having to use the bathroom at night..without overexaggeration, they tried to rip us off at the restaurant as well by charging $50 for the white house wine. When I challenged the price with the manager as on the menu the house wine was about $15, he put it down to "miscommunication" even though the bill clearly stated house wine in Spanish. All in all, when in Tulum do not stay here.

  • 7.4
    Very good

    Scenery and beach.

    No daily clean up. Broken running water. No credit card. If they call themselves eco, they should know much more about their own environment scientifically and socially.

  • 3.8
    Guest rating

    The setting is superb but it was not worth it the arrogance of the staff and their inability to supply what one has paid for was outrageous, nor were they courteous enough to properly compensate their own errors. This place has a long long way to go before its worth what you have to pay, the accommodation is for backpackers only but they are charging mid- range prices for no facilities, it could be so much nicer if they just spent some money on hte poor run down place.

    Arrogant, unhelpful management with a few hardworking and embarrassed staff who did their best in a sinking ship

  • 8.8
    Superb

    We stayed in a hut just up from the most amazing beach near the Tulum ruins. Great place to chill and get away from the main tourist trail.... Go there and completely relax!

    This is a back to basics hotel. So be ready!

  • 10.0
    Exceptional

    the sound of the waves and wind through my cabana walls as I was falling asleep.

  • 5.0
    Guest rating

    The staff was really really friendly, even if the service was really slow. Also, the location is gorgeous.

    You are definitely not paying for what you get. The cost is outrageous compared to the two-star hotel you get. If it wasn't in beautiful Tulum this hotel would definitely be a 2 star or less!

  • 7.8
    Fabulous

    Hi, we stayed for 16 days at Papaya Playa and we loved it .It is no Luxury hotel, just individuel and you should like that.You can relax and visit very interesting Maya places. The stuff was very friendly and the cabanas beautyful.Good luck it is no party place!!!

    Moskitos....

  • 6.2
    Good

    I liked the ambiance and environment.

    The privé is too extensive compare to thé confort.

  • 7.0
    Very good

    The bar area and reataurant are really cool and a great atmosphere, great as a couple not sure how it be if you were travelling alone. The bar was a little expensive. The staff were great, very friendly and helpful. I think we would go back as Tulum beach seems very expensive for other even 'partial sea view' cabins.

    Some of the garden rooms are very enclosed and have very little breeze and no fan of any sort. Some rooms are considerably better positioned than others.

  • 8.2
    Fabulous

    La proximidad con la hermosa playa que posee el hotel y la tranquilidad y atencion de su personal

    No tenía toma de elctricidad en la habitación para recarga de artefactos electrónicos

  • 8.2
    Fabulous

    Das Hotel hat ein super Design und wir haben uns sehr wohl gefühlt. Wir hatten eine kleine Hütte mit eigenem Bad nur wenige Meter vom Strand entfernt. Diese war total neu und in einem super Zustand.

    Nachdem wir bereits einige Wochen mit dem Rucksack durch Mexiko greist waren kam uns die Anlage mit ihren Angeboten (Restaurant, Schnorchelverleih, usw) doch deutlich überteuert vor, etwa auf deutschem Niveau. Außerdem sind die Schließfächer an der Rezeption unsicher. Mir wurde aus dem Fach ein Geldbetrag verwendet, wohl mit einem Zweitschlüssel. Dieser wurde mir aber anstandslos vom Hotelmanager ersetzt.

  • 5.8
    Guest rating

    Das Essen im Restaurant ist gut und nicht zu teuer. Die Getränkepreise sind leider etwas unklar - da sollte man sich vorher informieren, um Überraschungen zu vermeiden.

    Große Teile der Anlage sind gerade (November 2015) eine Baustelle. Am Strand merkt man das nicht so, aber es wird bis in den späten Abend hinein gebaut. Bei gutem Wetter echt nett, bei schlechtem Wetter insbes. Regen ist man dort etwas aufgeschmissen.

  • 7.8
    Fabulous

    Sehr freundliches, hilfsbereites Personal! Die Lage des Hotels ist fantastisch.

    Die Konsumation im Restaurant ist in Pesos. Wenn man eine offene Rechnung hat, wird am Schluss alles in Dollar abgerechnet. Es fehlt jedigliche Möglichkeit zur Kontrolle.

  • 7.4
    Very good

    El hotel esta bien, la habitación es grande, diseñada con gusto y la cama en nuestro caso era una king size. Tiene playa privada y el desayuno es muy bueno.

    No hay electricidad en la habitación, tan solo luz. No se pueden cargar mobiles ni conectar secadores de pelo. Ademas el ultimo día tuvimos un percance con el personal del hotel, ya que no se portaron demasiado bien con nosotros. El hotel es bonito, pero es bastante caro, por lo que la relación calidad/precio no es buena. El wifi no llegaba a la parte de las habitaciones situadas en el jardín. No hay puerta de separacion entre el baño y el resto de la habitacion, lo cual se hace un poco incomodo.

+ More- Less
Highlights
TripAdvisor Traveler Rating
read all 714 verified reviews
TripAdvisor Traveler Rating
61of 112 hotels in Tulum
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Mexico

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Playa Del Carmen (PCM)38.5 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
Cities nearby